REFUND POLICY
We have a 30-day return policy,which means you have 30 days after
receiving your item to request a return.
To be eligible for a return,your item must be in the same condition that you
received it,unworn or unused,with tags,and in its original packaging.You'll
also need the receipt or proof of purchase.
To start a return,you can contact us at service@along-go.com.If your
return is accepted,we'll send you a return shipping address,as well as
instructions on how and where to send your package.Items sent back to us
without first requesting a return will not be accepted.
You can always contact us for any return question at
service@along-go.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the
item is defective,damaged or if you receive the wrong item,so that we can
evaluate the issue and make it right.
Exceptions non-returnable items
Certain types of items cannot be returned,like perishable goods (such as
food,flowers,or plants),custom products (such as special orders or
personalized items),and personal care goods(such as beauty products).We
also do not accept returns for hazardous materials,flammable liquids,or
gases.Please get in touch if you have questions or concerns about your
specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you
have,and once the return is accepted,make a separate purchase for the new
item.
Refunds
We will notify you once we've received and inspected your return,and let you
know if the refund was approved or not.If approved,you'll be automatically
refunded on your original payment method.Please remember it can take
some time for your bank or credit card company to process and post the
refund too
